YMCA Health & Fitness

The YMCA of Greater Toronto is continuing to offer a variety of ways for you to stay healthy, active and connected. Explore this page for information on what is current available for you.

Keeping You Safe

Centre Info

 

Sweat For Good app

Membership & Payments

Programming

FAQs

Your membership and payments

Thank you for standing by us during this difficult time. Like you, we have been impacted by the COVID-19 crisis and as a charity dedicated to the health of individuals and community, we know we are needed more now than ever before. Your continued commitment to your local YMCA means we'll get to keep serving you and our broader community today and well into the future.

For Oshawa YMCA members:

  • As of Saturday December 26, 2020 your payments have been put on hold.
  • Please note your payment date remained the same.
  • We know some of you are wondering if you have a credit/balance on your account. We are currently doing a review of all memberships and we will notify you once the review is complete. In the meantime, your monthly fees will continue as usual.

For Markham YMCA members:

  • As of Monday December 14, 2020 your payments have been put on hold.
  • You will not be charged any fees for the duration of our closure. Our automated system may process payments for some of you. If this happens, you will receive a credit for any time you weren't able to use due to the closure.
  • We know some of you are wondering if you have a credit/balance on your account. We are currently doing a review of all memberships and we will notify you once the review is complete.
  • Transferring your membership to another YMCA location is not possible at this time.

For Brampton, Central, Cooper Koo Family, Mississauga, North York, Scarborough Centre and West End YMCA members:

  • As of Monday November 23, 2020 your payments have been put on hold.
  • You will not be charged any fees for the duration of our closure. Our automated system may process payments for some of you. If this happens, you will receive a credit for any time you weren't able to use due to the closure.
  • We know some of you are wondering if you have a credit/balance on your account. We are currently doing a review of all memberships and we will notify you once the review is complete.
  • Transferring your membership to another YMCA location is not possible at this time.

For all YMCA of Greater Toronto members, no matter your location:

  • If you do not wish to be reactivated, please click here to fill out the form and choose one of these alternative options:
    • Extend your hold: If you’re not quite ready to come back, you can keep your membership on hold a little longer, please note that terms and conditions apply.
    • Cancellation: We really hope you’ll continue to support us but if cancelling your membership is the right choice for you, we understand.
  • Membership Assistance: The pandemic has negatively impacted many people financially and some communities are harder hit than others. As a charity, we want to continue to help all people access the Y. If you are in financial need, you can apply for assistance by completing our Membership Assistance Application and emailing it to memberservices@ymcagta.org. One of our staff members will conduct a confidential assessment of your financial situation to determine if you qualify.

Frequently asked questions

Safety Measures

Yes. As of November 17, 2020, we will require all staff, members, volunteers of the YMCA to wear a mask at all times, even when performing physical activity.

In compliance with municipal by-laws across the GTA, the use of masks or face coverings in all indoor public spaces is required. A Health & Fitness centre is considered an indoor public space. This requirement applies to all visitors to our centres (except children under the age of 2 or under the age of 5, depending on the specific by-law for the municipality).

If you have a condition which prevents you from wearing a mask indoors, we have over 50 Online Group Fitness classes available every week through the Sweat For Good app.

Hand sanitizer will be available in multiple, high-touch areas throughout the building. You are also encouraged to wash your hands with soap and water frequently.

Disposable sanitizing wipes will be available to wipe your equipment down before and after using it. Staff will be focused on ensuring high-touch areas are routinely disinfected.

Membership & Payments

If you have a credit on your account, it will be automatically applied to future payments.

Please note this may take some time as we are currently doing a review of all Health & Fitness memberships across the GTA. Once this review is complete, we will notify you.

If you decide to extend your hold or stop your membership, your credit will stay on your account and you can use it for YMCA programs and services in the future.

Your monthly membership payment will be on the same date as it was prior to any closure.

The YMCA of Greater Toronto has been impacted by the COVID-19 crisis, and we need our members for the health of our charity now, more than ever. However, we know that not everyone is comfortable coming back to the gym right away. That’s why we are providing our members with over 20 hours a week of online fitness classes to keep you active.

If you’re still feeling uncomfortable returning at this time, we have an option for members to place a temporary pause on your membership.

Get more details about your payments and memberships.

We are currently doing a review of all memberships and we will notify you once the review is complete. In the meantime, your monthly fees will continue as usual.

Programming

As always, we continue to follow provincial guidelines and the advice of public health officials. The unpredictable nature of COVID-19 means that what is available at each centre could vary from week to week. For the most up-to-date information about your centre, please visit the Available Programs page.

COVID-19’s thrown us a lot of curveballs, so our gradual re-opening plans are intended to help us all (members, staff, and volunteers) adjust to this new way of working. We are focusing on great service and consistency at this time, and of course, remembering that we all need to stay flexible as the world changes around us.

Absolutely! In fact, at this time we are encouraging members to bring their own small equipment.

We are taking a staged approach to welcoming back our existing volunteers. As such, we are not onboarding new volunteers in our Health and Fitness Centres at this time.

We are so excited to partner with volunteers again. We are taking a staged approach in welcoming back our existing volunteers to ensure safety for all. Your staff partner will be in touch with you when they are ready to bring you back and fully support your return to the Y.

We understand and you will only be asked to return when you are comfortable.

Access

We realize some of you have requested to transfer your membership to a Y that is offering more programming options. In accordance with government guidance, we are discouraging members from transferring their membership to another facility at this time.

We will continue to evaluate the situation carefully and we will inform you if transfers are available in the future.

To support physical distancing, we have set a maximum capacity for guests visiting the Y at all times. To keep you and our volunteers and staff as safe as possible, and following the direction of government and local health authorities, visitors will be required to book their visit in advance. Visits to the Y can be booked using the Sweat for Good app.

You can also book your workout by using our live chat function or emailing us. We encourage you to give our app a try, though. It’s super easy and means you won’t have to wait for one of our staff to get back to you.

You can book your workout using our Sweat For Good App.

You can also book your workout by using our live chat function or emailing us. We encourage you to give our app a try, though. It’s super easy and means you won’t have to wait for one of our staff to get back to you.

Follow our step-by-step guide .

The Sweat for Good app can be accessed via our web portal or through our mobile app on both Android and IOS operating systems. Click here to register.

You can book your workout up to three days in advance.

As of November 17, 2020, we ask that members book a maximum of 3 indoor workouts per week and keep your workouts to 60 minutes per day. This will allow as many members as possible to stay active during this time.

We will notify you once these restrictions have been lifted.

At this time, only members who are 15 years of age or older will be able to access the Y. We will be offering a small number of youth programs virtually. We hope to allow access to all of our members very shortly.

You should arrive for your workout 15 minutes early to allow for check-in and screening.

To keep you and our volunteers and staff as safe as possible, and following the direction of government and local health authorities, you can only visit your home YMCA at this time.

At this time, we are limiting the number of people in our centres. This is only a temporary measure and we are working towards welcoming all of our members back into the centres soon. We encourage you to explore our day camp options if you are looking for recreational programming for your child.

If you put your Plus Membership on hold in a centre that has overnight locker service we will allow you to keep your locker for up to six months while you are on hold.

* Terms & Conditions: Temporary Hold

A membership can be put on hold at any time, by written notice to the YMCA of Greater Toronto at least 15 days before next payment date. This means your membership will go from “active” to “on hold” and no further payments will be taken until you notify us to reactivate your membership. You will continue to receive regular communication from the YMCA. You will not have access to programming at any of the nine YMCA of Greater Toronto health and fitness centres. You will also lose your priority standing in any registered programs. Once you reactivate you will not have to pay a join fee unless your time on hold is over 365 days. Only then will you be eligible to pay a join fee.

YMCA of Greater Toronto Area 2020. All rights reserved.

Charitable registration number 11930 7080 RR0001