YMCA Health & Fitness

In line with new provincial guidelines, indoor amenities and activities at YMCA Health & Fitness centres in Toronto, Peel and York regions are temporarily closed. These Ys are still offering plenty of ways for members to stay active online and outdoors. The Oshawa YMCA Health & Fitness centre is not impacted by the new measures and continues to offer indoor programs.

Your membership and payments

Thank you for standing by us during this difficult time. Like you, we have been impacted by the COVID-19 crisis and as a charity dedicated to the health of individuals and community, we know we are needed more now than ever before. Your continued commitment to your local YMCA means we'll get to keep serving you and our broader community today and well into the future.

For YMCA members in Toronto, and Peel regions:

  • Starting October 10, 2020 your payments will be put on hold for the 28 days, however, your YMCA membership is still active.
  • We know our automated system may process payments for some of you. You will receive a credit for any time you weren't able to use due to this time.
  • We will still be offering programs outdoors and online over the next 28 days.

For Markham YMCA members:

  • Starting October 19, 2020, your payments will be put on hold for the 28 days, however, your YMCA membership is still active.
  • We know our automated system may process payments for some of you. You will receive a credit for any time you weren't able to use due to this time.
  • We will still be offering programs outdoors and online over the next 28 days.

For Oshawa YMCA members:

  • We have reactivated your membership now that all centres are open.
    Your centres re-opened on July 24, and we began charging accounts as of July 28, 2020.
  • If you were billed for time during our closure, you’ll receive a credit.
    We know some payments were processed immediately after our closure; our system is automated and we couldn’t stop them in time. You will receive a credit on your YMCA account for any time you weren't able to use due to our closure. Please note since each member's payment is taken out on a different day and it may have coincided with the temporary closure or the date of reopening, your first payment may be different than what you're used to.
  • You might wish to change your membership category.
    We are currently only serving members above the age of 15 years. So you may wish to change your family membership to an individual membership. We will notify you as soon as we begin to reintroduce more programs back into our schedule. To make a change to your membership please contact us at memberservices@ymcagta.org.

For all YMCA of Greater Toronto members, no matter your location:

  • If you do not wish to be reactivated, please click here to fill out the form and choose one of these alternative options:
    • Extend your hold: If you’re not quite ready to come back, you can keep your membership on hold a little longer, please note that terms and conditions apply.
    • Cancellation: We really hope you’ll continue to support us but if cancelling your membership is the right choice for you, we understand.
  • Membership Assistance: The pandemic has negatively impacted many people financially and some communities are harder hit than others. As a charity, we want to continue to help all people access the Y. If you are in financial need, you can apply for assistance by completing our Membership Assistance Application and emailing it to memberservices@ymcagta.org. One of our staff members will conduct a confidential assessment of your financial situation to determine if you qualify.

Frequently asked questions

Safety Measures

You are required to wear a mask or face covering in all indoor public spaces. However, you are not required to wear a mask or face covering while you are specifically engaging in a fitness activity.

In compliance with municipal by-laws across the GTA, the use of masks or face coverings in all indoor public spaces is required. A Health & Fitness centre is considered an indoor public space. This requirement applies to all visitors to our centres (except children under the age of 2 or under the age of 5, depending on the specific by-law for the municipality).

If you have a condition which prevents you form wearing a mask indoors, we have over 20 hours of live Online Group Fitness classes available every week through the Sweat For Good app.

Hand sanitizer will be available in multiple, high-touch areas throughout the building. You are also encouraged to wash your hands with soap and water frequently.

Disposable sanitizing wipes will be available to wipe your equipment down before and after using it. Staff will be focused on ensuring high-touch areas are routinely disinfected.

Membership & Payments

If you are a member of a health and fitness centres in Toronto and Peel, starting October 10, 2020 your payments have been put on hold for 28 days, however, your YMCA membership is still active.

If you are a member of Markham YMCA, starting October 10, 2020 your payments have been put on hold for 28 days, however, your YMCA membership is still active.

We’ll take care of everything for you! Since March 16, 2020, your membership has been on hold. We’ll let you know our re-opening date in advance, along with all the details you need to know before your first visit. Your membership will automatically reactivate once we re-open; the specific re-opening date will vary depending on location.

As of March 16, 2020, all membership payments for all Health and Fitness services were suspended, including your regular monthly membership fees, personal training membership fees, and registered program payments.

  • For Markham Y and Oshawa Y, your centres re-opened on July 24, and we began charging you as of July 28, 2020.
  • For Brampton YMCA, Central YMCA, Cooper Koo Family YMCA, Mississauga YMCA, Scarborough Centre YMCA, and West End YMCA, your centres re-opened on July 31, and we began charging you as of August 8, 2020.

Please note as of October 10, 2020, all payment at Brampton YMCA, Central YMCA, Cooper Koo Family YMCA, Mississauga YMCA, Scarborough Centre YMCA, and West End YMCA are suspended for 28 days in light of the suspension of indoor programming at these centres.

The YMCA of Greater Toronto has been impacted by the COVID-19 crisis, and we need our members for the health of our charity now, more than ever. However, we know that not everyone is comfortable coming back to the gym right away. That’s why we are providing our members with over 20 hours a week of online fitness classes to keep you active.

If you’re still feeling uncomfortable returning at this time, we have an option for members to place a temporary pause on your membership.

Get more details about your payments and memberships.

Almost every account will have a credit (amounts will range) for access you paid for in the period after we closed. This credit will be automatically applied to your first membership payment when your Y re-opens. If you have questions regarding your credit amount, you can contact us by email or through our new LiveChat feature online.

Programming

In centres that are located in Toronto, Peel and York we are currently offering outdoor programming (weather permitting) and Online Fitness classes. We are also offering online Personal Training for an additional fee. At this time, there is no indoor programming available.

In our Oshawa centre, we are offering individual conditioning, indoor group fitness classes, and Online Fitness classes. We are also offering online and in-person Personal Training for an additional fee.

Please note, transfers to other Y’s are currently unavailable.

COVID-19’s thrown us a lot of curveballs, so our gradual re-opening plans are intended to help us all (members, staff, and volunteers) adjust to this new way of working. We are focusing on great service and consistency at this time, and of course, remembering that we all need to stay flexible as the world changes around us.

Please note as of October 16, 2020:

For centres located in Toronto, Peel and York we are currently offering outdoor programming (weather permitting) and Online Fitness classes. We are also offering online Personal Training for an additional fee. At this time, there is no indoor programming available.

At the Oshawa YMCA, we are offering individual conditioning, indoor group fitness classes, and Online Fitness classes. We are also offering online and in-person Personal Training for an additional fee.

Absolutely! In fact, at this time we are encouraging members to bring their own small equipment.

We are taking a staged approach to welcoming back our existing volunteers. As such, we are not onboarding new volunteers in our Health and Fitness Centres at this time.

We are so excited to partner with volunteers again. We are taking a staged approach in welcoming back our existing volunteers to ensure safety for all. Your staff partner will be in touch with you when they are ready to bring you back and fully support your return to the Y.

We understand and you will only be asked to return when you are comfortable.

Access

For centres located in Toronto, Peel and York we are currently offering outdoor programming (weather permitting) and Online Group Fitness classes. We are also offering online Personal Training for an additional fee. At this time, there is no indoor programming available.

In our Oshawa centre, we are offering individual conditioning, indoor group fitness classes, and Online Group Fitness classes. We are also offering online and in-person Personal Training for an additional fee.

We realize some of you have requested to transfer your membership to a Y that is offering indoor programming. In accordance with government guidance, we are discouraging members from transferring their membership to another facility at this time.

We will continue to evaluate the situation carefully and we will inform you if transfers are available in the future.

To support physical distancing, we have set a maximum capacity for guests visiting the Y at all times. To keep you and our volunteers and staff as safe as possible, and following the direction of government and local health authorities, visitors will be required to book their visit in advance. Visits to the Y can be booked using the Sweat for Good app.

You can also book your workout by using our live chat function or emailing us. We encourage you to give our app a try, though. It’s super easy and means you won’t have to wait for one of our staff to get back to you.

You can book your workout using our Sweat for Good app, which can be accessed via our web portal or through our mobile app on both Android and IOS operating systems. You can also book your workout by using our live chat function or emailing us. We encourage you to give our app a try, though. It’s super easy and means you won’t have to wait for one of our staff to get back to you.
Follow our step-by-step guide.

Options to book a workout and the maximum guest capacities allowed in a facility will vary by location, but there are a few things that are the same, no matter which Y you visit:

Schedule your workout with a few simple steps using the Sweat For Good app, our live chat function or by emailing us.

You can book a time to exercise on your own, using our weight and cardio equipment. Members can book their work in 30-minute increments which you can schedule one after the other if you choose. This allows you to customize the workout length that’s best for you.

You can also book a spot in one of the group fitness classes. Each group fitness booking is an hour long. Classes are 45 minutes in length, and we give you an extra 15 minutes before the class start time to check-in and enter the group fitness space.

Please note as of October 16, 2020:

For centres located in Toronto, Peel and York we are currently offering outdoor programming (weather permitting) and Online Group Fitness classes. We are also offering online Personal Training for an additional fee. At this time, there is no indoor programming available.

In our Oshawa centre, we are offering individual conditioning, indoor group fitness classes, and Online Group Fitness classes. We are also offering online and in-person Personal Training for an additional fee.

The Sweat for Good app can be accessed via our web portal or through our mobile app on both Android and IOS operating systems. Click here to register.

You can book your workout up to seven days in advance.

You can book as many workouts as you want, up to seven days in advance. If a time slot is available, you can book it!

At this time, only members who are 15 years of age or older will be able to access the Y. We will be offering a small number of youth programs virtually. We hope to allow access to all of our members very shortly.

You should arrive for your workout 15 minutes early to allow for check-in and screening.

To keep you and our volunteers and staff as safe as possible, and following the direction of government and local health authorities, you can only visit your home YMCA at this time.

At this time, we are limiting the number of people in our centres. This is only a temporary measure and we are working towards welcoming all of our members back into the centres soon. We encourage you to explore our day camp options if you are looking for recreational programming for your child.

If you put your Plus Membership on hold in a centre that has overnight locker service we will allow you to keep your locker for up to six months while you are on hold.

* Terms & Conditions: Temporary Hold

A membership can be put on hold at any time, by written notice to the YMCA of Greater Toronto at least 15 days before next payment date. This means your membership will go from “active” to “on hold” and no further payments will be taken until you notify us to reactivate your membership. You will continue to receive regular communication from the YMCA. You will not have access to programming at any of the nine YMCA of Greater Toronto health and fitness centres. You will also lose your priority standing in any registered programs. Once you reactivate you will not have to pay a join fee unless your time on hold is over 365 days. Only then will you be eligible to pay a join fee.

YMCA of Greater Toronto Area 2020. All rights reserved.

Charitable registration number 11930 7080 RR0001